*If you’re a DEALER, please use the DEALER WARRANTY Form.

MSD handles CUSTOMER warranty claims for:

  • 509 (Canada Only)
  • Highmark By Snowpulse Avalanche Airbags
  • Mountain Lab Gear
  • SEVEN MX (Canada Only)

For all other brands, please contact the manufacturer directly.


Steps for a Successful Warranty Process:

  1. Fill out all fields below for your claim as completely as possible
  2. MSD will respond to you with an RA and instructions within 2 business days. Watch for an email from
  3. This email will either ask you to return the product to us for evaluation (address below) or to destroy the item and send us proof of this via a photo in an email.
    Mountain Sports Distribution
    Warranty Claims
    802 9th St. N.
    Golden, BC V0A 1H2
  4. If the product is mailed in, we will evaluate the product for replacement/repair and email you with the conclusion. If the product is to be repaired/replaced, we will ship this back to you.

Please note that you are responsible for the shipping costs of getting the product to MSD.


If you have not heard back within 2 business days please check your junk/spam folder. Yahoo & Hotmail accounts have been known to do this! If you encounter this problem please mark ‘‘ as a safe sender.

Customer Warranty Claim Form

  • Drop files here or
    Accepted file types: jpg, jpeg, gif, png, bmp, pdf, Max. file size: 4 MB, Max. files: 5.
      Please include a minimum of one image of the product requiring warranty.