DEALER WARRANTY FORM

*Please note that during the COVID-19 Outbreak that Warranty Claims will experience some delay due to shipping. We are still processing your claims daily.

MSD handles DEALER warranty claims for:

  • 509
  • Highmark By Snowpulse
  • Seven MX
  • Mountain Lab
  • FLY Racing

For all other brands, please contact the manufacturer directly.

Steps for a Successful Warranty Process:

  1. Fill out all fields below for your claim as completely as possible
  2. MSD will respond to you with an RA and instructions within 2 business days. Watch for an email from warranty@mountainsportsdistribution.com
  3. Send the product back to us. You are responsible for the shipping costs. Make sure to put the RA on the outside of the box.

Mountain Sports Distribution
Warranty Claims
802 9th St. N.
Golden, BC V0A 1H2
250.344.5060

  1. Once received, we will evaluate the product for replacement/repair and email you with the conclusion. If the product is to be repaired/replaced, we will ship this back to you.

 

Please note that you are responsible for the shipping costs of getting the product to MSD.

  • Drop files here or
    Accepted file types: jpg, jpeg, gif, png, bmp, pdf.
    Please include a minimum of one image of the product requiring warranty.

 

Warranty Policies

509

MSD handles the Canadian Warranty Claims for 509. Please fill out the above form to begin the process. We do recommend reading the 509 Warranty Policy on their website prior to filling out the form to assess if your product qualifies for warranty.

SEVEN

MSD handles the Canadian Warranty Claims for Seven MX. Please fill out the above form to begin the process. We do recommend reading the SEVEN Warranty Information on their website prior to filling out the form to assess if your product qualifies for warranty.

Highmark by Snowpulse

MSD handles all Warranty Claims for Highmark by Snowpulse. Please fill out the above form to begin the process.

Mountain Lab Gear

MSD handles all Warranty Claims for Mountain Lab Gear. Please fill out the above form to begin the process.

Mammut

*Though MSD may inevitably handle your claim, the process does need to start with Mammut (i.e. we cannot perform the work until you obtain an RA from Mammut). Please call their head office at 1 800 451 5127 to receive an RA for your shovel/probe/transceiver.

TOBE Outerwear

All TOBE warranty claims are handled by TOBE. Please visit their Warranty Page for more information and to file your claim.

Skinz Protective Gear

All Skinz Protective Gear claims are handled by Skinz Protective Gear USA. Please visit their Warranty Page for more information.

Alpyne Apparel

All Alpyne Apparel claims are handled by Alpyne Apparel. Please contact them at info[at]alpyneapparel[dot]com for more information.

Cheetah Factory Racing

All Cheetah Factory Racing claims are handled by Cheetah Factory Racing. Please contact them at dave[at]cheetahfactoryracing[dot]com for more information.

DSG

All DSG warranty issues are handled by DSG. Please contact them for more information.

 Ski Saver

TBD.