DEALER WARRANTY FORM
*Please note that during the COVID-19 Outbreak that Warranty Claims will experience some delay due to shipping. We are still processing your claims daily.
MSD handles DEALER warranty claims for:
- Highmark By Snowpulse
- SEVEN MX
- Mountain Lab
For all other brands, please contact the manufacturer directly.
- Mammut Warranty
- Alpyne Apparel Warranty
- Fox Warranty
- Cheetah Factory Racing Warranty
- Skinz Protective Gear Warranty
- DSG Warranty
- TOBE Outerwear Warranty
Steps for a Successful Warranty Process:
- Fill out all fields below for your claim as completely as possible
- MSD will respond to you with an RA and instructions within 2 business days. Watch for an email from firstname.lastname@example.org
- Send the product back to us. You are responsible for the shipping costs. Make sure to put the RA on the outside of the box.
Mountain Sports Distribution
802 9th St. N.
Golden, BC V0A 1H2
- Once received, we will evaluate the product for replacement/repair and email you with the conclusion. If the product is to be repaired/replaced, we will ship this back to you.
Please note that you are responsible for the shipping costs of getting the product to MSD.
MSD handles the Canadian Warranty Claims for 509. Please fill out the above form to begin the process. We do recommend reading the 509 Warranty Policy on their website prior to filling out the form to assess if your product qualifies for warranty.
MSD handles the Canadian Warranty Claims for Seven MX. Please fill out the above form to begin the process. We do recommend reading the SEVEN Warranty Information on their website prior to filling out the form to assess if your product qualifies for warranty.
Highmark by Snowpulse
MSD handles all Warranty Claims for Highmark by Snowpulse. Please fill out the above form to begin the process.
Mountain Lab Gear
MSD handles all Warranty Claims for Mountain Lab Gear. Please fill out the above form to begin the process.
*Though MSD may inevitably handle your claim, the process does need to start with Mammut (i.e. we cannot perform the work until you obtain an RA from Mammut). Please call their head office at 1 800 451 5127 to receive an RA for your shovel/probe/transceiver.
All TOBE warranty claims are handled by TOBE. Please visit their Warranty Page for more information and to file your claim.
Skinz Protective Gear
All Skinz Protective Gear claims are handled by Skinz Protective Gear USA. Please visit their Warranty Page for more information.
All Alpyne Apparel claims are handled by Alpyne Apparel. Please contact them at info[at]alpyneapparel[dot]com for more information.
Cheetah Factory Racing
All Cheetah Factory Racing claims are handled by Cheetah Factory Racing. Please contact them at dave[at]cheetahfactoryracing[dot]com for more information.
All DSG warranty issues are handled by DSG. Please contact them for more information.