CUSTOMER WARRANTY FORM

Steps for a Successful Warranty Process:

  1. Fill out all fields below for your claim as completely as possible
  2. MSD will respond to you with an RA and instructions within 10 business days. Watch for an email from warranty@mountainsportsdistribution.com
  3. This email will either ask you to return the product to us for evaluation (address below) or to destroy the item and send us proof of this via a photo in an email.
    Mountain Sports Distribution
    Warranty Claims
    802 9th St. N.
    Golden, BC V0A 1H2
    250.344.5060
  4. If the product is mailed in, we will evaluate the product for replacement/repair and email you with the conclusion. If the product is to be repaired/replaced, we will ship this back to you.

Please note that you are responsible for the shipping costs of getting the product to MSD.

*PLEASE NOTE*

If you have not heard back within 2 business days please check your junk/spam folder. Yahoo & Hotmail accounts have been known to do this! If you encounter this problem please mark ‘@mountainsportdistribution.com‘ as a safe sender.

Customer Warranty Claim Form

  • Drop files here or
    Accepted file types: jpg, jpeg, gif, png, bmp, pdf, Max. file size: 32 MB, Max. files: 5.
      Please include a minimum of one image of the product requiring warranty.
    • Drop files here or
      Accepted file types: jpg, jpeg, gif, png, bmp, pdf, Max. file size: 32 MB, Max. files: 5.
        Please include an image of your receipt/invoice.